Terms and Policies

 

GROUP CLASS CANCELLATION & TRANSFER POLICY:

(Group Classes such as MTB Skills in the Park, Bennett Gap trail day etc. but many of my special one-off offers will fall under this Group Class Policy. Read below for my policy on Private Lessons below.)


I know life can shift unexpectedly. At the same time, my group classes are intentionally small (maximum 4 riders), and I secure my permits in advance and this is my livelihood. Each registration holds meaningful value and helps me run high-quality programs.

I appreciate your commitment and do my best to offer flexible options when possible.

Transfers (Recommended Option):

If you are unable to attend your scheduled Group Class:

  • More than 7 days before class:
    You may transfer to another group class within the same season at no charge, space permitting.

  • 3–7 days before class:
    Transfers are allowed space permitting and subject to a $25 transfer fee.

  • Within 72 hours of class:
    Registrations are non-transferable and non-refundable.

Transfers must be used within the current season.

Cancellations:

  • More than 7 days before class:
    Cancellations will receive a refund minus a $50 administrative fee.

  • Within 7 days of class:
    No refunds.

You are welcome to transfer your spot to another rider of similar ability level at no charge — please notify me in advance so I can update waivers and emergency contacts.

Weather & Safety:

Your safety is my top priority. If riding conditions are deemed unsafe due to severe weather, air quality, or other circumstances beyond my control, EndlessBikeGirl MTB Skills reserves the right to reschedule or cancel the class. In those cases, participants will receive a full refund or transfer option.

RESERVATION POLICIES:

Once I receive your session request through the website, I’ll contact you for more information and to schedule the lesson asap. This may take 2-3 days.

PRIVATE LESSON CANCELLATION POLICY:

Private and customized group lessons reserve dedicated instructor time and personalized planning. Because these sessions are built specifically for you, I require advance notice for changes.

Rescheduling:

  • More than 72 hours before your lesson:
    You may reschedule at no charge.

  • Within 72 hours of your lesson:
    Lessons are non-refundable and non-transferable.

I allow one complimentary reschedule per booking with appropriate notice.

Cancellations:

  • More than 72 hours before your lesson:
    Cancellations will receive a full refund minus a $50 administrative fee.

  • Within 72 hours:
    Lessons are considered a late cancellation and are non-refundable.

Lessons located more than 30 minutes from Brevard, NC may be subject to additional travel considerations and may not be eligible for refund.

Weather & Safety:

If riding conditions are unsafe due to weather or air quality, I may reschedule your lesson. In the event EndlessBikeGirl MTB cancels due to safety concerns, you will receive a full refund or reschedule option.

If EndlessBikeGirl MTB Must Cancel:

If I must cancel an event or program due to weather, unsafe conditions, or circumstances beyond our control, participants will receive a full refund or credit option.

CHECK-IN:

I recommend coming to your session 15 - 20 minutes prior to the start to give yourself time to get ready to ride and to give me a few minutes to do a safety check and fit inspection of your bike.

EQUIPMENT:

All clients must arrive with an appropriate, well maintained, fully functioning mountain bike fit for technical off-road use.  All clients must wear a helmet that is certified to the CPSC standard at all times while on a bike.  It is recommended that clients also wear protective eye-wear, gloves, knee, and elbow pads. A small pack is useful for carrying spare clothing, food, water, and equipment. Clients should be aware that they could be riding in wild and hostile environments where weather can change suddenly and without warning.

FACILITIES:

Not all session locations have bathroom facilities available so please plan ahead and come prepared to go out in nature.

MEDICAL AND OTHER CONCERNS:

Mountain biking is an inherently dangerous sport with unpredictable risks. Minor injuries (scrapes, sprains, scratches, and bruises) can occur, as well as major injuries (concussions, broken bones, and heart attacks). There is always a chance of catastrophic injuries including paralysis and death. All clients are required to sign the EndlessBikeGirl MTB Skills Instruction waiver and by doing so they are indicating that they understand and agree to assuming responsibility for the risks and dangers of the sport of mountain biking and that they know of no personal disability or medical condition, physical or mental, which may affect their ability to take part in the lesson. EndlessBikeGirl MTB Skills Instruction will provide students with training in an appropriately safe working environment and provide them with a fully qualified and insured coach or guide. Clients will not be placed under any pressure to perform skills yet it is advisable to check that your insurance policy covers adventure activities. Clients should ride within their own riding experience and limits. EndlessBikeGirl MTB Skills LLC accepts no liability for any loss, damage or injury to persons or property who are participating in an EndlessBikeGirl MTB Skills activity.