Terms & Policies

 

RESERVATION POLICIES:

Once I receive your session request through the website, I’ll contact you for more information and to schedule the lesson asap. This may take 2-3 days.

CANCELLATION POLICY:

I get it, life doesn’t always go as planned... Please let me know if you are going to be unable to make it to your scheduled session and we’ll see if we can reschedule.

  • Session cancellations within a 30 minute drive of Asheville, NC that are given at least 24 hours prior to the scheduled lesson (and not rescheduled) will receive a full refund, minus a $50 administration fee.

  • Cancellations for sessions within a 30 minute drive of Asheville, NC that are within 24 hours of the scheduled lesson are considered a "no show" and will be billed for the scheduled lesson.

  • Cancellations for sessions 30+ minute drive from Asheville, NC may not be eligible for a refund.

  • Mother Nature can throw us some crazy weather and when that means high winds (20+ mph), heavy rain, and/or snow we may need to reschedule. Your safety is my number one concern so if the weather seems dangerous I may reach out to you to reschedule. EndlessBikeGirl MTB Skills LLC has the right to cancel sessions/ at any time when the safety of clients is compromised due to unacceptable riding conditions or for any other circumstances which are outside of EndlessBikeGirl MTB Skills control. A full refund or alternative to reschedule will be given in all circumstances.

CHECK-IN:

I recommend coming to your session 15 - 20 minutes prior to the start to give yourself time to get ready to ride and to give me a few minutes to do a safety check and fit inspection of your bike.

EQUIPMENT:

All clients must arrive with an appropriate, well maintained, fully functioning mountain bike fit for technical off-road use.  All clients must wear a helmet that is certified to the CPSC standard at all times while on a bike.  It is recommended that clients also wear protective eye-wear, gloves, knee, and elbow pads. A small pack is useful for carrying spare clothing, food, water, and equipment. Clients should be aware that they could be riding in wild and hostile environments where weather can change suddenly and without warning.

FACILITIES:

Not all session locations have bathroom facilities available so please plan ahead and come prepared to go out in nature.

MEDICAL AND OTHER CONCERNS:

Mountain biking is an inherently dangerous sport with unpredictable risks. Minor injuries (scrapes, sprains, scratches, and bruises) can occur, as well as major injuries (concussions, broken bones, and heart attacks). There is always a chance of catastrophic injuries including paralysis and death. All clients are required to sign the EndlessBikeGirl MTB Skills Instruction waiver and by doing so they are indicating that they understand and agree to assuming responsibility for the risks and dangers of the sport of mountain biking and that they know of no personal disability or medical condition, physical or mental, which may affect their ability to take part in the lesson. EndlessBikeGirl MTB Skills Instruction will provide students with training in an appropriately safe working environment and provide them with a fully qualified and insured coach or guide. Clients will not be placed under any pressure to perform skills yet it is advisable to check that your insurance policy covers adventure activities. Clients should ride within their own riding experience and limits. EndlessBikeGirl MTB Skills LLC accepts no liability for any loss, damage or injury to persons or property who are participating in an EndlessBikeGirl MTB Skills activity.